Terms and Conditions

Last Updated: 27 March 2024

By using the services At Home with Phonics, you confirm that you agree to the following Terms and Conditions:

​

By booking online tuition:


Hardware required: a working personal computer, laptop, or iPad

Software required: Zoom

Other materials required: a whiteboard and a pen or, a pencil/pen and paper

Additional Resources may be required for 1:1 support and you will be notified if necessary.

Online Individual Tutoring Sessions: I will do my best to find a day and time suitable for your child. If I do not have availability that fits your schedule, I may put your child on my waiting list.

Online Group Tutoring Sessions: Phonics group sessions will be available termly, minimum of 3 children for each session. After an assessment, your child will be placed on my waiting list during the enrolment period.


Cancellation Policy

For individual tutoring sessions:

To cancel tuition sessions, please email the cancellation to maz.phonics@gmail.com. You don’t need to give a reason, although please do so if you wish. The date and time stamp of the email will be the time the session is officially cancelled.

Cancellation by email is the only accepted way to cancel. This is to ensure that I receive your cancellation. I do not always get a chance to check my phone or text messages prior to lessons but do check emails on a regular basis.

If the responsible adult/parent/carer gives less than 24 hours’ notice or no notice at all including failure to join the session (a “no-show”) for whatever reason, the tutoring session will be charged at full price and no lesson credit or refund will be given. If you send me an email on the morning of the day of the tutoring session, I may offer lesson credit.

If the responsible adult/parent/carer gives more than 24 hours' notice for whatever reason, up to 1 tuition session per month may be cancelled, and a lesson credit will be given so the cost of one tuition session will be deducted from the following month’s bill.

If tuition does not continue until the next month, no refund will be given.

For more than 1 tuition session that is cancelled per month, no credits or refunds can be given.

​

If the tutor has to cancel a tutoring session:

I will try to let you know with as much notice as possible, but if something happens at very short notice resulting in me having to cancel, I cannot guarantee the cancellation notice period. If I must cancel, I will offer you an alternative, make-up tutoring session. If your child cannot join the make-up session, an extra lesson credit will be given for the following month’s tutoring.

Holidays/ Public Holidays

Lessons will take place on all public holidays and all school holidays in every country in the world, except on these dates

There will be no regular lessons on Mondays or Fridays.

There will be no regular lessons on the following dates in the year 2024:


For tutoring sessions: I will wait for 5 minutes after the start time of the lesson, then send a reminder and a link to join the session. I will then wait another 10 minutes and cancel the session if the student does not arrive. If the student arrives late, the lesson will not extend beyond the regular finish time to make up for the student’s lateness - it will be a shortened lesson. If the student is late, the tutoring session will be charged in full, and no make-up lesson will be offered and no (partial) lesson credit given.

If the tutor is late to the tutoring session: In the unlikely event that I am late, I will do my best to inform you as soon as possible and I will arrange with you to either extend the session, offer a make-up session or a lesson credit, whichever option you prefer.

​

Obligations of the responsible adult during tutoring sessions:

For safeguarding reasons, a responsible adult must be always within sight and sound of the tutoring session. The tutoring session may not be privately recorded or photographed. The responsible adult who books tuition or oversees the child during online tutoring sessions confirms that before each online tutoring session:

​​

Progress Updates

I will update you on your child’s progress every 4-5 weeks by email with a report and I will clearly let you know if I feel we need to meet and discuss your child’s progress. If you need to arrange a meeting with me, please do so with at least 48 hours’ notice by contacting me here at maz.phonics@gmail.com. Please understand that I have other commitments and so I am unlikely to be available either before or after tutoring sessions for spontaneous meetings.

Lateness Policy

If the student is late to the tutoring session

For Group Sessions: I will admit the student up to 15 minutes after the start time of the tutoring session, but students who arrive after 15 minutes will not be admitted in order to avoid disruption to other students. If the student is late, the tutoring session will be charged in full, and no make-up lesson will be offered and no (partial) lesson credit given. If the student arrives late, the lesson will not extend beyond the regular finish time to make up for the student’s lateness - it will be a shortened lesson. The tutoring session will be charged in full.


Safeguarding Policy

Marion Freeman & At Home with Phonics makes safeguarding a top priority.

The purpose of this policy is to confirm:

If a student tells me that they or another child is being abused, I will:

I will contact the relevant local safeguarding authorities.


If I am concerned that the child is in immediate danger, I will call the police.


It is not my responsibility to attempt to investigate the situation myself.